Refunds & Returns Policy
We want you to be completely satisfied with your purchase. Please read our refunds and returns policy carefully before placing an order.
Eligibility for Returns & Refunds
Unopened Packaging: Refunds or returns are only accepted for tea items that remain in their original, unopened, and sealed packaging.
Faulty or Damaged Goods: If your order arrives faulty, defective, or damaged, you may be eligible for a refund or replacement.
Non-Returnable Items: For health and safety reasons, we cannot accept returns for tea products that have been opened, used, or tampered with.
Process for Returns
Contact us within [insert timeframe, e.g., 7–14 days] of receiving your order to request a return or refund.
Provide proof of purchase (such as an order confirmation or receipt).
In the case of damaged or faulty items, photographic evidence may be required.
Once your return is approved, you will receive instructions for sending the product back to us.
Refunds
Refunds will be processed once the returned items are received and inspected.
Refunds are issued to the original payment method used at checkout.
Shipping fees are non-refundable, unless the return is due to a fault or error on our part.
Replacements
If you prefer, a replacement product may be sent instead of a refund, subject to stock availability.
Important Notes
Customers are responsible for the return shipping costs unless the product is faulty or damaged.
We recommend using a tracked delivery service for returns, as we cannot be held responsible for lost or undelivered items.